Shipping Policy

Shipping Policy

Last updated: November 14, 2025

At Back2You, we’re committed to delivering your order quickly, safely, and with full transparency. Please review the details below so you know exactly what to expect.

📦 Processing Times

  • All orders are processed within 3-4 business days.

  • Orders placed on weekends or holidays will begin processing the next business day.

You will receive a confirmation email once your order has been placed and another when your order has shipped.

🚚 Shipping Times & Rates

Shipping times vary depending on your location. Estimated delivery times:

United States

  • Standard Shipping: 5–12 business days

  • Expedited Shipping: 3–5 business days

  • Shipping Fee: Calculated at checkout

International Shipping

  • Standard International: 7–15 business days

  • Customs or import fees may apply depending on your country. These charges are the customer’s responsibility.

🌍 Order Tracking

Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.

📫 Wrong Address Disclaimer

Please double-check your address before submitting your order.
Back2You is not responsible for:

  • Incorrect shipping addresses

  • Failed deliveries due to incomplete information

  • Reshipment fees when packages are returned to us

If you made a mistake, contact us within 12 hours of placing your order so we can try to correct it.

📦 Lost or Stolen Packages

If your tracking information shows your order as delivered but you didn’t receive it:

  1. Check with neighbors or your building office

  2. Contact your local post office or carrier

  3. Email our support team for further assistance

Back2You is not liable for packages marked as delivered, but we’ll do our best to help you resolve the issue.

🌐 Customs, Duties & Taxes (International Orders)

International customers are responsible for any customs or import taxes required by their country. These fees are not included in our product price or shipping cost.

❗ Order Cancellations

Orders can only be canceled within 12 hours of purchase since we begin processing them quickly. After this period, cancellations cannot be guaranteed.

📞 Need Help?

If you have questions about your order, shipping times, or tracking, contact us at:

contact.back2you@gmail.com


We’re always here to help.