Return Policy

At Back2You™, your satisfaction is our priority. We stand behind the quality and effectiveness of our products, and we want you to feel fully confident in your purchase.

90-Day Money-Back Guarantee

If you do not see visible hair growth within 90 days, you are completely protected by our guarantee.

Here’s how it works:

• Try the product consistently for up to 90 days.

• If you’re not satisfied with the results, simply contact our support team.

• We will issue a full refund—no hassle, no questions asked.

• You may keep the product. We do not require returns for refunds under this guarantee.

Eligibility for Refunds

To qualify for a refund:

• You must request your refund within 90 days from your order delivery date.

• Only orders placed through our official website are eligible.

• Shipping fees (if any) are non-refundable.

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us within 7 days of delivery.

• Provide your order number and a photo of the issue.

• We’ll replace the item at no additional cost.

Lost or Missing Packages

If your tracking shows delivered but you did not receive your order:

• Contact us within 7 days.

• We will assist in locating the package or send a replacement when appropriate.

Exclusions

We do not accept returns or exchanges for reasons unrelated to product performance (e.g., change of mind, incorrect address provided during checkout).
However, you are still covered under the 90-Day Money-Back Guarantee for product effectiveness.

How to Request a Refund

Email our support team at contact.back2you@gmail.com with:

• Your full name

• Order number

• Reason for refund request (optional—your feedback helps us improve)

Refunds are processed back to your original payment method. Please allow 3–7 business days for the refund to reflect on your account after approval.